“Using TeamViewer’s iPhone, iPad and Android compatible SDK, support teams can now easily access these apps remotely and resolve issues quickly and effectively.”
“As more businesses go mobile and develop apps to interact with their users, there’s an increased need to ensure remote IT support and high-quality customer service,” Kornelius Brunner, TeamViewer’s head of product management, said in a prepared statement.
This kit also allows a support team to see exactly what the user is viewing in real-time, provide live assistance or take control of the app. The SDK enables users who require assistance to tap on a help button that is integrated within the app to generate a support request and automatically notify the appropriate parties. “Real-time screen sharing of possibly any iOS and Android app helps to improve usability immensely.” “We have noticed an increased need for high-quality customer service directly within an app,” a TeamViewer spokesperson told MSPmentor. TeamViewer said its new SDK is compatible with Android, iOS 7 and iOS 8 and provides real-time screen sharing. Tampa, Florida-based remote control software provider TeamViewer has released a software development kit (SDK) designed to allow mobile application developers to integrate remote support functionality into their apps.
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